Commercial Insurance Account Manager

Commercial Insurance Account Manager

Status: Full-Time, Permanent

Location: Ontario OR Quebec

Work Model: Remote

Salary: Competitive + Bonus

Position Overview

Our client is seeking an experienced Commercial Insurance Account Manager to join their team. The successful candidate will be responsible for managing and developing a portfolio of commercial insurance clients, providing exceptional service, identifying coverage needs, and working closely with insurers to ensure clients receive appropriate and competitive solutions.

Key Responsibilities

Client Account Management

• Manage a portfolio of commercial insurance clients and act as their primary point of contact.
• Develop and maintain strong, long-term relationships with clients.
• Understand clients' businesses, operations, risks, and insurance requirements.
• Provide professional advice regarding commercial insurance coverage and risk management.
• Respond promptly to client inquiries, requests, and policy changes.
• Conduct regular account reviews to identify changing exposures and coverage needs.
• Basic financial reporting experience i.e. can identify net worth, profitability & cashflow (i.e. qualify a risk before presenting to the UW)

Policy Administration & Renewals

• Prepare and manage commercial insurance renewals from beginning to completion.
• Review existing policies, coverage, limits, deductibles, and exclusions.
• Obtain quotations and negotiate terms, conditions, and premiums with insurance markets.
• Process endorsements, policy changes, certificates, cancellations, and other client requests.
• Ensure all policy documentation is accurate and delivered to clients in a timely manner.
• Monitor renewal deadlines and maintain accurate records within the brokerage management system.

New Business & Sales

• Identify opportunities to expand existing client accounts through additional coverage and insurance solutions.
• Participate in the preparation of new business submissions and proposals.
• Develop relationships with prospects and support the acquisition of new commercial accounts.
• Collaborate with producers and insurers to obtain competitive coverage and pricing.
• Meet or exceed established retention, revenue, and sales objectives.

Insurance Markets & Underwriting

• Maintain strong working relationships with insurance carriers and underwriters.
• Prepare complete and accurate submissions for new business and renewals.
• Negotiate coverage, premiums, deductibles, and policy terms on behalf of clients.
• Stay informed about changes in commercial insurance products, underwriting guidelines, and market conditions.

Claims & Risk Management

• Assist clients with claims-related questions and coordinate with claims departments when required.
• Identify potential gaps in coverage and recommend appropriate solutions.
• Provide clients with guidance on risk management and loss prevention where appropriate.

Qualifications:

• 5+ years enterprise level Account Manager experience with commercial property and/or commercial banking experience credit & surety preferred.
• Management experience a plus: implement, hire contractors & maintain all the company registrations, licensing, & compliance.
• Excellent client service and relationship-management skills, will attend meetings c-suite & finance executives from time to time.
• Strong communication, and organizational abilities.
• Proficiency with Microsoft Office especially Excel and CRM software.
• License in Damage Insurance.

We thank all candidates for their interest in this position. However, only those selected for an interview will be contacted.

To learn more about our recruitment services, visit our website: www.groomassocies.com.