Customer Care Technician

**About the Opportunity**

Haystack Recruitment is partnering with a respected real estate development and construction group to hire a **Customer Care Technician**. This role is ideal for someone who takes pride in craftsmanship, communicates well with homeowners, and enjoys a mix of hands‑on repair work and customer interaction. You’ll be the primary onsite representative supporting homeowners before and after occupancy, ensuring a smooth, professional, and positive experience.

**Key Responsibilities**

- Perform minor repairs and maintenance, including drywall patching, painting, caulking, basic plumbing, flooring touch-ups, and light carpentry.

- Complete pre‑occupancy and post‑occupancy walkthroughs with homeowners, including key handovers.

- Respond to homeowner service requests and resolve deficiencies promptly and professionally.

- Document all work performed and provide daily written updates to the Customer Care Supervisor.

- Coordinate with trades and subcontractors for specialized warranty or repair work.

- Conduct inspections to identify issues early and support proactive maintenance.

- Prepare suites for occupancy by addressing deficiencies and ensuring quality standards are met.

- Manage first‑year warranty items, including assessments and remediation.

- Maintain accurate service tickets within the internal ticketing system.

- Keep the Customer Care vehicle clean, organized, and properly stocked.

- Support the broader Customer Care Team as needed and perform additional duties as assigned.

**Experience & Requirements**

- 1–3 years of experience in construction, residential maintenance, or a related trade.

- Previous experience in construction customer care is an asset.

- Strong hands‑on skills across multiple areas: drywall, painting, caulking, basic plumbing, and general repairs.

- Valid driver’s license required.

- Self‑starter with strong problem‑solving abilities and willingness to ask questions.

- Able to work independently while maintaining strong communication with the Customer Care Team.

- Professional, courteous, and able to build positive relationships with homeowners and contractors.

- Strong written and verbal communication skills.

- Ability to multitask, prioritize, and meet deadlines.

- Proficiency with Microsoft Office; comfort with technology and administrative tasks is an asset.