Store Manager

Summary

An established independent liquor retailer in Vancouver is seeking a highly organized and service-minded Store Manager to lead a busy retail environment with structure, consistency, and operational discipline. This is a strong opportunity for a practical, hands-on operator who enjoys supporting a team, driving sales, improving service standards, and taking ownership of the details that keep a business running smoothly.

The ideal candidate is someone who values accountability, accuracy, follow-through, and a positive customer experience. This person will support ownership by taking greater responsibility for day-to-day store operations, strengthening front-of-house execution, improving back-office processes, and helping create a more stable and consistent operating rhythm. This role requires someone who can balance customer service, sales performance, team support, inventory control, vendor management, ordering, reporting, computer systems, and administrative follow-through. Liquor retail experience is considered an asset, but it is not required. Candidates with transferable experience in retail, grocery, hospitality, warehouse, purchasing, inventory, or operations will be strongly considered. $60K-70K plus substantial bonus programs

Responsibilities

Description

• Lead day-to-day store operations with a focus on service, sales, team support, and operational consistency
• Create a welcoming, professional, and customer-focused store environment
• Support sales performance by ensuring strong product availability, store standards, and team engagement
• Coach, guide, and support team members in daily priorities, customer service, product knowledge, and accountability
• Help build a positive, stable, and dependable team culture
• Work closely with ownership to improve structure, communication, standards, and daily follow-through
• Manage ordering, purchasing, inventory flow, receiving, and product availability
• Build and maintain strong vendor relationships, including communication, ordering, follow-up, issue resolution, and product coordination
• Support product assortment, promotions, pricing awareness, and stock planning in partnership with ownership and vendors
• Maintain accurate inventory controls, including counts, tracking, receiving, reconciliation, and process improvement
• Oversee reporting, administration, documentation, and back-office functions
• Use computer systems and Excel to track information, support reporting, and improve workflow
• Identify operational gaps and implement practical improvements that support sales, service, and efficiency
• Monitor store standards, staffing needs, customer experience, inventory accuracy, and overall execution
• Support future business growth, with potential oversight of additional locations over time

Requirements

Requirements

• 5+ years store manager experience - retail, grocery, warehouse, hospitality, purchasing, or operations experience considered an asset
• Interest in the liquor industry considered an asset - liquor retail experience preferred, but not required
• Strong customer service orientation and ability to support a positive shopping experience
• Experience supporting sales, store standards, and team performance in a retail or service environment
• Strong administrative and organizational skills
• Solid computer skills, including comfort working with Excel
• Experience with ordering, inventory, receiving, reporting, or back-office operations
• Highly detail-oriented with strong follow-through
• Efficient with time management and able to prioritize effectively
• Comfortable with repetitive, process-driven tasks
• Practical, hands-on, and reliable approach to work
• Strong communication skills and the ability to create accountability