Resort General Manager

Summary

Our client is seeking an exceptional General Manager who is passionate about delivering outstanding guest experiences. This leader will oversee the operations of an oceanfront resort located on Nova Scotia’s South Shore—one of the region’s premier tourism destinations. Surrounded by stunning coastal scenery, the resort offers access to a wide range of recreational activities, including hiking, fishing, and other maritime adventures.

If you are a seasoned hospitality professional with full-service management experience and a strong drive to elevate guest satisfaction, increase revenue, and create memorable experiences, this role is an ideal fit. Join a close‑knit team and thrive in a coastal resort setting that boasts exceptional recreational and culinary offerings.

Salary Range: $120,000–$130,000+

Responsibilities

Description

• Oversee all aspects of resort operations, including guest services, food and beverage, housekeeping, and maintenance.
• Develop and execute strategic plans to drive revenue growth and enhance guest satisfaction.
• Lead and inspire a diverse team, fostering a culture of empowerment, teamwork, and exceptional service.
• Develop and maintain strong relationships with local stakeholders, suppliers, and the community.
• Ensure the resort operates in accordance with all legal, health, and safety regulations.
• Implement effective financial management practices, including budgeting, forecasting, and financial reporting.
• Identify opportunities for operational improvements and implement best practices.
• Maintain a strong presence and engage with guests to ensure their needs are met and exceeded.
• Collaborate with the ownership group and corporate teams to achieve overall company objectives.
• Continuously monitor industry trends and competitor activity to identify opportunities for innovation and growth.

Requirements

Requirements

• Previous experience as a General Manager in a resort or hotel with 100+ rooms, with a track record of success in driving revenue and enhancing guest satisfaction.
• Experience in a similar-sized resort or hotel, with a focus on providing exceptional guest experiences.
• Demonstrated leadership ability, with a strong emphasis on empathy, authenticity, and an open-door policy.
• High emotional intelligence (EQ) and attention to detail, with a passion for delivering excellence.
• A background in resort management is highly preferred, particularly with experience managing recreation staff and maintaining recreational amenities.
• Strong financial acumen, including budgeting, forecasting, and financial reporting.
• Excellent communication and relationship-building skills, with the ability to connect with staff, guests, and stakeholders.