Manager, Marketing Operations

Role overview

Marketing-operations leadership role for a financial-services organization, focused on improving how high-volume marketing and creative work moves through people, process and technology.

Key responsibilities

• Lead and develop marketing-production and operations professionals.
• Manage priorities, workload and capacity while identifying delivery risks.
• Redesign project intake, scoping, prioritization, production, review and delivery workflows.
• Improve handoffs among Marketing, Creative, Translation, Compliance and other business partners.
• Own and optimize workflow technology, with a strong focus on Adobe Workfront and related content tools.
• Identify opportunities for automation, generative AI and scalable production practices.
• Create visibility into project status, capacity and delivery timelines.
• Partner across Product, Compliance, Corporate Communications, Technology and other teams.
• Manage agency/vendor selection, onboarding, performance and governance.

Qualifications

• 5+ years in marketing operations, creative operations, content operations, marketing production or a related discipline.
• Formal people-leadership experience.
• Strong understanding of creative/content production lifecycles and workflow optimization.
• Experience with Adobe Workfront or comparable enterprise workflow platforms.
• Exposure to digital asset management, proofing and marketing technologies.
• Comfort using data to identify operational problems and measure improvement.
• Interest in AI/automation and practical emerging-tech applications.
• Strong stakeholder and external-vendor management.
• Financial-services or regulated-industry experience is an asset.

Compensation

Public salary range: CAD 100,000–130,000.