IT Support Technician (Onsite)

About the opportunity

Hiring Inclusive is recruiting an IT Support Technician for a privately owned consulting engineering firm headquartered in Winnipeg. The firm supports local and national planning, design and contract-administration projects and is looking for an early-career IT professional who enjoys helping users and solving practical technology problems.

What you will do

• Provide timely frontline IT support to office and remote staff.
• Troubleshoot Windows 10/11, Microsoft Office, email and common business applications.
• Resolve account-access, login and password issues.
• Diagnose and support workstation hardware, printers, scanners, monitors, docking stations and connectivity.
• Set up laptops, workstations, monitors, phones and other office technology.
• Prepare equipment and provide first-day IT onboarding for new hires.
• Log, prioritize, update and close requests in the service-desk system.
• Escalate more complex technical issues to the IT Manager when appropriate.
• Maintain clear ticket notes, troubleshooting steps and user-support documentation.
• Follow established IT procedures while identifying practical improvements to everyday support.

Why the role is a strong early-career opportunity

The position provides exposure to a broad range of user-support issues in a professional environment. It is designed for someone who is technically curious, patient with users and interested in building strong habits around documentation, service and problem solving.

Work arrangement

Full-time and on-site in Winnipeg, Manitoba.

• Education, training or equivalent experience in IT, computer systems or technical support.
• Entry-level user-support or customer-service experience is acceptable; 1–2 years of frontline IT support is an asset.
• Working knowledge of Windows 10/11, Microsoft Office, email, printers and workstation hardware.
• Familiarity with ticketing systems or ITIL-style service-desk practices is an asset.
• Patience and ability to explain technical steps clearly to non-technical users.
• Strong communication, attention to detail and professional follow-up.
• Ability to work independently and collaboratively as part of a team.

Full-time, on-site in Winnipeg, Manitoba. Published salary range: $50,000–$55,000. The posting is identified as an open, existing vacancy.