Inside Sales & Customer Service Team Lead

About the opportunity

CB Smart Recruit is recruiting an Inside Sales & Customer Service Team Lead for a North American distributor of premium plumbing products and building materials in Montréal. The role is designed for a strong hands-on B2B customer-service or inside-sales professional who is ready to grow into formal team leadership while remaining close to customers and day-to-day operations.

Key responsibilities

• Support B2B customers by phone and email on orders, pricing, availability and product questions.
• Enter, validate and track orders through delivery and billing.
• Recommend products or alternatives based on customer needs.
• Resolve customer issues and support more complex requests.
• Coordinate with sales, procurement, logistics and technical-support teams.
• Support inventory checks, ETAs and CRM/ERP updates.
• Help colleagues troubleshoot customer and order issues.
• Support training, knowledge sharing and daily team coordination.
• Identify practical improvements to processes, response times, service quality and order accuracy.

Qualifications

• 3+ years of B2B inside sales, customer service, order management, sales support or similar experience.
• Strong direct customer and order-management experience.
• Bilingual French and English, spoken and written.
• Strong organization, attention to detail, problem solving and communication.
• Comfortable managing several priorities in a fast-paced environment.
• Microsoft Office proficiency.
• Leadership potential demonstrated through mentoring, training, escalations or process improvement.
• Plumbing, construction, building-materials, distribution, wholesale, manufacturing, ERP/CRM or Epicor experience is an asset.

Position details

• Full-time, permanent.
• On-site in Ahuntsic, Montréal, with hybrid flexibility after probation.
• Published base salary: up to CAD 75,000 depending on experience.
• Group benefits include medical, dental, long-term disability and life insurance, plus a retirement savings plan and on-site parking.
• Monday–Friday schedule.
• Candidates must already be legally authorized to work in Canada; sponsorship is not available.