Technical Customer Service Representative

Halotalent is recruiting a Technical Customer Service Representative for PrevTech, a Québec company that develops intelligent electrical-monitoring systems. The person serves as the first point of contact when alerts are triggered by systems installed at client sites across Canada and the United States.

Client intervention and case management

• Take ownership of platform alerts and contact clients quickly.
• Follow established response sequences for each alarm type and guide clients through initial checks.
• Help identify potential causes and document each interaction, follow-up and case status.
• Prepare clear end-of-shift reports and escalate complex cases to the appropriate technical level.
• Answer incoming calls or texts for straightforward application or account questions.

Service quality

• Maintain professional, clear and reassuring communication in situations that may be urgent.
• Adapt communication to different client profiles and remain calm under pressure.
• Contribute frontline observations to continuous improvement of procedures.
• Collaborate with technical and R&D teams to improve practices and interventions.

• Excellent communication and customer-service skills.
• French-English bilingualism is essential; roughly half of interventions involve English-speaking clients.
• Ability to use internal platforms, Google Drive and computer-based calling tools.
• Discipline in following procedures and documenting cases.

Asset: education or experience in a technical or electrical field.

Full-time, 100% remote position with a flexible schedule that may include days, evenings and weekends depending on availability. Scheduling is planned in advance to ensure continuous coverage.

Public compensation starts at CAD 20 per hour and varies with experience and technical level. The role offers growth toward higher technical levels, group insurance for full-time employees and a company-provided computer. Véronique Turgeon is explicitly shown as the contact on the posting.