Bilingual (French & English) Customer Service Representative

Role overview

Staff Plus is recruiting a bilingual French/English Customer Service Representative for a Mississauga client. The employee handles phone and email communications, referrals and inquiries in both languages and supports order entry, prescription-related administration, billing, financial-assistance coordination, drug-plan submissions and insurance information. The role also maintains customer and patient account data and supports communication with physicians, patients, vendors and other stakeholders.

Operational support

Responsibilities include maintaining data integrity, supporting educational and administrative activities and verifying codes, quantities, billing details and shipping information. The posting states that work begins on site with potential hybrid flexibility after training and requires full-time availability across shifts, including weekends.

• Fluent written and spoken English and French.
• Excellent customer-service and communication skills.
• PC, data-entry, analytical and problem-solving capability.
• Bilingual call-centre experience.
• Legal eligibility to work in Canada.
• Full-time availability for the stated shift requirements, including weekends.

Mississauga role paying $23.00 per hour. Work is on site initially with potential hybrid arrangements after training. The official Staff Plus ATS page was posted October 1, 2026 and RBB uses its exact job and apply URLs.