Sales Support/Order Desk

Role overview

AppleOne Canada is recruiting a permanent Sales Support/Order Desk professional in Mississauga. The role manages business-to-business customer orders from pricing and availability through delivery and shipment tracking and serves as a coordination point between customers and internal Sales, Purchasing, Warehouse and Production teams. It also handles complaints, billing/shipping issues, returns and product-information requests.

Responsibilities

• Manage B2B orders in NetSuite, including pricing, availability, delivery dates and shipment tracking.
• Handle customer questions, complaints, shipping and billing issues, RMAs, credits and product documentation.
• Maintain accurate customer and product information and update online portals.
• Coordinate with Sales, Purchasing, Warehouse and Production to keep orders moving.
• Support clear and accurate communication throughout the order lifecycle.

• 2–3+ years of B2B customer-service experience.
• College diploma, university degree or equivalent experience.
• Intermediate-to-advanced Excel; the posting states Excel testing is required.
• Strong communication, customer service, organization and problem solving.
• NetSuite/ERP, EDI, WordPress, Canva or Adobe experience is an asset.

Current permanent Mississauga role with compensation starting around $60,000 and health, dental and vision benefits. The official posting instructs candidates to email njamal@appleone.com and identifies Account Executive Nausheen; RBB therefore links the job to Nausheen while keeping the exact job-detail page as the button destination.