Dynamics 365 Administrator

Ari Agency is recruiting a Dynamics 365 Administrator who will serve as a primary technical resource for Microsoft Dynamics 365 and the broader Power Platform ecosystem. Reporting to the IT Manager, the role covers day-to-day administration, configuration, maintenance, support and continuous improvement of the CRM environment.

The administrator works closely with business stakeholders to translate operational requirements into scalable CRM solutions, automation, integrations, reporting and data-governance practices.

Key responsibilities

• Administer users, teams, business units, security roles and permissions in Dynamics 365.
• Configure tables, forms, views, dashboards, business-process flows and model-driven applications.
• Build and maintain Power Apps, Power Automate flows, approvals, notifications and workflow automation.
• Support Dynamics 365 Customer Insights and Sales Hub, including journeys, segmentation, lead/opportunity processes and related automation.
• Maintain CRM data-quality standards, validation rules, duplicate-detection processes and data stewardship practices.
• Support data imports, exports, migrations and integrations while ensuring privacy, security and retention requirements are respected.
• Create Dynamics dashboards and reports and support Power BI and CRM analytics initiatives.
• Provide end-user support, troubleshooting, documentation and training for staff and volunteers.
• Support integrations with Microsoft 365 and third-party platforms using APIs, connectors and middleware.
• Coordinate enhancements, releases and continuous-improvement initiatives across the CRM ecosystem.

• College diploma or university degree in Information Technology, Computer Science, Information Systems or a related discipline.
• 3–5 years of experience administering Microsoft Dynamics 365.
• 2–3 years of experience with Microsoft Power Platform.
• Hands-on experience building Power Apps and Power Automate solutions.
• Experience configuring workflows, approvals and business-process automation in an enterprise CRM environment.
• Experience with data migration, integrations, reporting, Customer Insights and Sales Hub.
• Working knowledge of Dataverse, security roles, Microsoft 365 integrations, Power BI and API concepts.
• Strong analytical, documentation, customer-service and communication skills.
• Ability to manage multiple priorities and projects while driving continuous improvement.

Preferred qualifications

• Microsoft Dynamics 365 and/or Power Platform certifications.
• Experience with Dynamics Sales, Customer Service or Customer Insights modules.
• Application lifecycle management and solution-deployment experience.
• Familiarity with Azure services and integrations.
• Experience in a membership, association, insurance, nonprofit or education environment.

• Compensation: published base salary of $95,000–$105,000 CAD, plus a benefits and pension package.
• Work model: hybrid, with a minimum of two days per week in the Toronto office.
• Work environment: occasional travel to seminars or training may be required, along with occasional evening/weekend work for issue resolution or deadlines.
• Success measures: a stable and secure Dynamics environment, stronger automation, improved CRM data quality, high user adoption and timely delivery of enhancements.