Représentant(e) bilingue du service technique

Role overview

Permanent bilingual technical-service role supporting customers with product questions, troubleshooting and service coordination.

Key responsibilities

• Respond to customer technical inquiries in French and English.
• Help diagnose product or service issues and guide customers toward appropriate solutions.
• Document calls, cases and follow-up actions accurately.
• Coordinate with internal technical, sales and service teams when escalation is required.
• Maintain professional service standards and communicate clearly with customers.

Qualifications

• Professional fluency in French and English.
• Customer-service experience in a technical, product or service environment.
• Strong troubleshooting and communication skills.
• Comfort learning technical products and explaining solutions in practical terms.
• Organized, accurate and able to manage multiple customer cases.

Compensation

Public salary: CAD 57,500.