Inside Sales & Customer Experience Specialist

About the opportunity

Osborne Recruitment is partnering with a fast-moving North American company in the window-covering market to hire an Inside Sales & Customer Experience Specialist in Toronto. The position owns the customer relationship across the pre-sale and post-sale journey and combines new-business development with consultative product support.

The successful person will work directly with prospects and customers while contributing commercial insight to a growing business and maintaining a clear view of pipeline, forecasts and customer satisfaction.

Key responsibilities

• Identify and qualify new B2B and B2C prospects through research, inbound leads, networking and existing relationships.
• Execute prospecting through cold calls, social selling and consultative conversations.
• Recommend customized solutions from customer information and product requirements.
• Present value propositions, configure solutions and support customers with ordering dimensions and product choices.
• Close new business and follow the order through delivery and customer satisfaction.
• Build long-term customer relationships that support retention, positive feedback and referrals.
• Manage accurate CRM records, pipeline visibility, reporting and forecasts.
• Monitor competitors, risks and commercial opportunities while working toward monthly, quarterly and annual sales goals.

Qualifications

• 5+ years of sales and customer-service experience, including pre- and post-sale support.
• Experience selling customized products to businesses or consumers; window coverings or adjacent customized-product markets are useful.
• Demonstrated consultative selling and a record of exceeding sales targets.
• Strong communication, presentation and customer-support capability.
• Ability to build rapport quickly, respond to leads and solve customer issues.
• Proficiency with CRM platforms such as Salesforce, Salesloft or HubSpot.
• Ability to work independently and collaboratively in a growth-oriented environment.

Position details

• Permanent position in Toronto, Ontario.
• Base salary: CAD 55,000 per year plus uncapped performance-based commission.
• Benefits, paid time off and internal growth opportunities are advertised.
• Official posting reference: SJ51343.
• The official page identifies Shelly Johnson, Principal Recruitment Consultant, as the recruiter and is an existing vacancy.