IT Support Technician

Platinum Recruiting is recruiting an IT Support Technician in Kelowna. The role provides Tier 1 and Tier 2 user support while contributing to Microsoft 365 migration, infrastructure administration and IT projects.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to users.
• Support Microsoft 365 migration and administration across Exchange, SharePoint, Teams, Forms and Power Automate/Flow.
• Administer Active Directory, Exchange, on-premises systems and Microsoft 365 accounts.
• Support employee onboarding and offboarding from an IT-access perspective.
• Troubleshoot networks, servers, storage, endpoints, printers and related hardware/software.
• Escalate complex incidents appropriately and work within helpdesk/SLA processes.
• Track IT assets and support workstation imaging/deployment.
• Maintain technical documentation and contribute to infrastructure projects.
• Participate in on-call support when required.

• Post-secondary education in an IT-related field, or high-school completion plus equivalent experience.
• Minimum 2 years of corporate IT/helpdesk experience.
• Strong Microsoft 365, Active Directory, Windows, Exchange and Office skills.
• Experience supporting hardware, networks, printers and helpdesk systems.
• Strong customer-service and communication skills.
• Analytical troubleshooting and problem-solving ability.
• Ability to lift approximately 50 lb when required.

Conditions

• Full-time role in Kelowna, British Columbia.
• Corporate IT environment with project exposure.
• On-call participation may be required.
• Compensation and benefits according to employer program.